Privacy Pledge to Our Clients
The protection of your privacy is extremely important to Duncker Streett & Co., LLC. We respect your privacy and are committed to managing your information safely and responsibly. We carefully manage this information to give you better service and more convenience and to offer benefits based on your overall relationship with us. This pledge describes how we protect the confidentiality of the personal information you share with us, the types of information we collect, and how we use it.
Information We Collect
The information we collect is limited to what we believe is necessary or useful to conduct our business and to provide services to you: to protect and administer your records, accounts and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with superior service. We collect this information from the following sources:
Information obtained when your relationship with us is established and during the course of that relationship.
Information about your transactions and experiences with us, our affiliates or others such as brokerage firms and custodians.
Information we receive from public records and market research.
Information We Share
Duncker Streett & Co., LLC wants you to rest assured that we do not sell customer information or customer lists to third parties. We do not share information about our customers or former customers except as described herein.
Sharing Information With Our Parent Company and Affiliates
We may share information with our parent company, HighTower Advisors LLC and its board. Included in this information is summary data about all of our clients, specifically account balances and advisory fees paid.
We may also share information with our affiliated investment advisory firms which may provide services to you pursuant to written agreement. The written agreement will contractually oblige the firm to protect the confidentiality of the information provided to them.
The law allows us to share this information and information about our transactions and experiences with you with our parent company and our affiliated companies.
Sharing Information With Companies That Work With Us
In order to conduct company business, and to offer products or services that may complement your relationship with us, we may share some or all of the information we collect, as described above, with companies or affiliates that perform services for us or on your behalf, such as vendors we hire to prepare account statements or to provide support for one or more of our products and services, or our professional advisors (accountants and attorneys). For example, HighTower Advisors LLC has been engaged to provide support services in relation to the administration of your account with us. Written obligations are generally in place to keep the information we provide them confidential and to use the information only for the purpose authorized.
Sharing Information With Companies That Work With Us
We may share some or all of the information we collect, as described above, as otherwise authorized or required under applicable law. This sharing may include, for example, disclosures to process and service your requested or authorized transactions; disclosures in connection with subpoenas or other legal processes; disclosures as part of fraud or other investigations; disclosures in connection with audits and examinations; and disclosures pursuant to your authorization or consent.
We may also include periodic account statements for accounts with a common mailing address in a single envelope for convenience. This is commonly know as “householding” and may include other family or related accounts with the same mailing address. This will be done as requested or consented to by the account holders.
Protecting Information About You
Within our firm, we restrict access to information about you to those employees who need to know that information as part of their job responsibilities. We also educate our employees about the importance of confidentiality and customer privacy.
Duncker Streett & Co., LLC also maintains physical, electronic, and procedural safeguards to guard your information.
Protecting Information About Former Customers
Our Privacy Pledge regarding the collection, use and disclosure of information about former customers is the same as our pledge to existing customers.
Other Privacy Information That May Be Helpful to You
We recognize that we must maintain accurate customer records. For that reason, we have established procedures to maintain the accuracy of your information and to keep such information current and complete. These procedures include responding to requests to correct inaccurate information in a timely manner. If you believe that our customer records contain incorrect information about you, call or write us at the telephone number or address below.
Contact Us if you have Questions About Our Privacy Pledge
If you have questions about this Privacy Pledge or have a question about the privacy of your information, please call us at 314-726-2600 from 8 a.m. to 5 p.m. Monday through Friday, or send an E-mail to email@example.com.
Keeping Up to Date With Our Privacy Pledge
This Privacy Pledge is subject to change from time to time. You can always request a copy of our current Privacy Pledge by contacting us at our office or visit our website at www.dunckerstreett.com. We will notify you each year about our Privacy Pledge as long as you maintain an ongoing relationship with us.
This Privacy Pledge applies to individuals who obtain or have obtained from us a financial product or service that is used primarily for personal, family or household purposes. The laws of some states may impose separate requirements before particular types of information about customers in those states can be disclosed. This Privacy Pledge is intended to comply with such requirements.